This notice explains how Fast Media UK uses personal information when you visit fastmediauk.com, use our Client Area at billing.fastmediauk.com, place an order or ask for support. Fast Media UK operates from London, United Kingdom. Contact sales@fastmediauk.com about privacy questions or requests.
Information you provide
We collect the details you submit through account, order and contact forms, such as your name, email, phone number, billing address, selected plan and messages. Support conversations may include your device model, player, error details and information you choose to share. Order records include invoice references, payment status and relevant transaction details.
Do not send passwords, complete card numbers or banking credentials by email, chat or WhatsApp. Payments arranged through a payment provider are subject to that provider’s privacy notice; we use the confirmation needed to reconcile your order.
Website and technical information
Hosting and website systems process technical information such as IP addresses, request times, browser details and error or security logs. Cookies and similar storage can support account sessions, cart choices and website functions. Live chat is provided through Tawk.to. See our Cookie Policy for browser controls and related information.
Why we use information
- To create and administer accounts, orders, subscription access and support requests.
- To send order, payment, activation and service communications.
- To investigate faults, handle refunds and maintain relevant accounting records.
- To operate, protect and improve website reliability and prevent misuse.
- To send optional promotional communications when you have agreed to receive them.
We rely on the appropriate legal basis for the activity: performing or preparing your requested contract, meeting legal obligations, legitimate interests in security and administration, or consent where required. You can object to direct marketing at any time; service messages needed for your order are separate.
Who receives information
Information needed to run the service may be handled by our hosting, account and billing systems, email or chat services and payment providers. The website uses WordPress and WooCommerce, the Client Area uses WHMCS, hosting is provided through Namecheap, and website chat uses Tawk.to. If you contact us through WhatsApp, that platform’s privacy terms also apply. We may disclose information where legally required or necessary to resolve a payment dispute.
International processing
Some service providers may process information outside the UK. The location and transfer arrangements depend on the provider. Contact us if you need details about the providers relevant to your account or support request.
Keeping information
We keep information for the time needed to administer your account and orders, provide support, resolve disputes and meet legal or accounting requirements. Different records have different retention needs. Ask us about a specific record or request deletion; some transaction records may need to be retained even after an account is closed.
Your choices and rights
Where applicable, you may request access, correction, deletion, restriction or portability of your information, object to certain processing, or withdraw consent. Email sales@fastmediauk.com with enough information to identify your account. We may need proportionate verification before releasing account information. Withdrawing consent does not invalidate processing already carried out.
You can also raise a concern with the UK Information Commissioner’s Office or your relevant local data-protection authority.
Security and external links
Keep account credentials private and use secure contact routes. No online service can guarantee absolute security. Links to other websites have their own policies; this notice covers Fast Media UK’s handling of information, rather than every third-party website or player.
Updates
We will update this page when relevant practices change. For information about a particular order, account or privacy request, email sales@fastmediauk.com.
Last updated: 4 October 2026.